The London Clinic, 120 Harley Street, London, W1G 7JW

Privacy Policy

We are committed to protecting your privacy and personal data as described in this policy. We will only use your information within your data protection rights.Your personal data is processed in accordance with this Privacy Policy, which may be updated without notice for compliance. This policy was updated last on 14 May 2018. It is available on request and on the website.

Mr Feneley is a Consultant Urologist and Data Controller for his medical practice. He owns the affiliated website, markfeneley.com. The website can be viewed without your giving information about yourself unless you use it to submit an enquiry.

The cookie policy is at http://www.markfeneley.com/Cookies-policy.pdf.

Personal information

In providing you with his services, Mr Feneley's Private Medical Practice may handle your personal information, which may include sensitive personal and medical information, and your contact details. That information is kept primarily for contracted medical care and medicolegal work in compliance with records management recommendations and law, and also with your consent for your receiving communications from us, including educational information, services, news, events, activities, invitations or updates. We are very aware that you trust us to keep this information confidential and that is why we comply with UK data protection law and follow medical confidentiality guidelines issued by professional bodies.

Your agreement to our Privacy Policy and Consent for our communicating with you with medical or other Information in paper and / or electronic format(s), is kept with your opt-in options and opt-out options if requested, along with your Terms and Conditions Registration Agreement.

Securing information

We are committed to keeping your personal information secure. Your data are stored on secured cloud-based systems for practice management and on cloud-based storage for contact and appointment details. Data are entered and accessed from PC, laptop or mobile devices, including transfer of paper-based records and secure destruction after transfer. We have put in place physical, electronic and operational procedures intended to safeguard and secure the information we collect.

All website data is held under SSL to ensure transmitting of the data remains encrypted between our server and browser.

Information we may hold about you

The information we hold about you may include sensitive personal information. We may collect this information during contact we have with you and people accompanying you in the clinics in which our staff work, from other healthcare professionals, diagnostic services, treatment or benefit providers, health insurance companies and NHS services that provide this information about you.

When we collect your information

Information about you is collected when you engage with Mr Feneley's Private Medical Practice either by registering or engaging as a patient with Mr Feneley, by contact through email, telephone or text, by submitting enquiry, from the website or by participating in marketing activity. We may collect personal information about you from other people when obtaining medical reports, liaising with health professionals, diagnostic services, treatment or benefit providers, and health insurance companies, in electronic and paper formats.

Using your information

We process your personal information for providing you with contracted medical services, or for vital medical interest. Personal information may also be used with your consent to improve and extend our services. It may be processed if required for legitimate interests with good reason.

Your agreement to this Privacy Policy and your consent for us to use personal information. This for opt-in purposes will be requested when you engage in a new patient contact. The opt-in consent will be kept as part of your medical records and if you change your mind, you are able to withdraw that consent at any stage. This will not affect the medical service that you receive from Mr Feneley.

Sharing information

Information about you may be shared for your medical care, by secure email, post or telephone, with other healthcare professionals such as your General Practitioner, hospital Consultants, TherapistsClinics, Diagnostic Services and healthcare providers, in the private sector or NHS. It may be shared with your consent when requested by healthcare providers, or legitimate interests with regulatory bodies in the event of complaint or serious incident requiring investigation or notification, or legal obligation. We ensure that the confidentiality and security of your personal information is protected by contractual restrictions and service monitoring.

Keeping information

We will only keep your personal information for as long as is necessary and in accordance with UK law.

Your Rights Under GDPR

You as an individual have rights as follows:

  • The right to be informed about processing of your personal data
  • The right to have your personal data corrected in case of inaccuracy and to have incomplete personal information completed.
  • The right to object to processing to processing of your personal data
  • The right to restrict processing of your personal data
  • The right to remove of your personal data
  • The right to request access to your personal data and information about how we process it.
  • The right to move your personal data (Data Portability)
  • The right to withdraw consent.

If you wish to exercise any of the rights set out above, please write to Mr Feneley, 120 Harley Street, London or email: office@markfeneley.com.

Accessing information

If you would like to know more about how we use your information or if, for any reason, you do not wish to have your information used in any of the ways described above, please write to Mr Feneley, 120 Harley Street, London or email: office@markfeneley.com

If you require your personal records that are kept by Mr Feneley's Private Practice, please write to Mr M R Feneley, 120 Harley Street, London or email: office@markfeneley.com. We may ask you to provide additional information or documentation to confirm your identity, or if you are seeking to access personal information of another individual, proof of their consent or your legal right to receive their personal information. If you would like us to remove or correct (where justified) any inaccurate information, please let your member of our staff know or please write to Mr Feneley, 120 Harley Street, London or email: office@markfeneley.com.

Complaint

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

If you have any data protection queries, aside from your medical record, please write to Mr Feneley, 120 Harley Street, London or email: office@markfeneley.com

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Patients With Medical Insurance

We are recognised providers by all major health insurance companies.