FAQs

Although you do not need a referral letter to be seen, it is preferable to have one. You can ring the office directly to make an appointment. If you have a GP or have seen another Consultant, they can write a referral letter, and send it directly to the office by mail, email or fax. Some insurance policies require a referral letter.

Patients are personally responsible for fees incurred through consultation or treatment. If you are insured your fees will usually be settled with your insurance company directly, subject to your policy and any excess for which you may be liable.

Fees for consultations follow a standard scale, based on duration and level of complexity. Although usually covered by insurance, this cannot be guaranteed as the level of cover is dependent on your policy. An estimate of consultation fees will be provided upon request.

For further information on issues arising from the recent BUPA open referral system and how it may affect you, see http://www.fipo.org/docs/bupa.htm

Professional fees for anaesthesia and surgery are payable according to a contract between you and your consultants. An estimate of surgical fees will be provided prior to any operation to include the proposed operation and its in-patient post-operative care, subject to the duration of hospital stay, and any additional treatment that may be required.

Insurance reimbursements may not cover the professional fees for planned surgical procedures. Reimbursement is determined by the policy with your insurance company. Your insurance will be able to tell you your level of cover as well as other options that might be available to you.

For further information on issues relating to recent changes in BUPA insurance reimbursement and how it may affect you, see http://www.fipo.org/docs/bupa.htm

Hospital fees are payable separately; we cannot give estimates for these, however they can be provided to you by your contacting the particular hospital

Medical record are carefully maintained and confidentiality of personal medical information is assured in accordance with legal requirements. Following your consultation, you will receive a copy of the letter sent to your GP or referring doctor (unless you request otherwise). All investigation results can be provided upon request.

Consultations take place at 120 Harley Street. Consultations may be arranged at other hospitals by special arrangement.

Outpatient procedures generally take place at The Princess Grace Hospital, unless other specific arrangements are is made.

Admitting hospitals include HCA Lister Hospital, HCA Princess Grace Hospital, HCA Wellington Hospital, The Hospital of St John and Elizabeth, The London Clinic, University College London Hospitals, HCA Harley Street Clinic.